| · $5=1000g!! How? |
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Get your opportunity for "$5 = 1000G" by completing these process below:
1.Enter this page "http://www.dofuswow.com/Register.aspx".
2.Fill in your true information.
3.Login your account,click "My Account".Then buy your VIP permission($5).
4.After your payment is cleared,back to your server, click buy 1000g and reach the payment page.But please DON'T pay for it.
5.At last ,you can wait for your 1000G in game or check it via our Live Support.
Notice:Everyboby has ONLY ONE opportunity to enjoy it. |
| · Will my account get banned if I buy from WOW-goldstore? |
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NO. We have never been informed of any account bans of WOWgoldstore customers due to their dealings with WOWgoldstore. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combating scammers and fraudsters in MMORPGs |
| · What is an Order Number/ID ? Where do I find it? |
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An Order number is term used to describe your order. Every time order is made , the transaction is assigned its own individual Order number.Order numbers are typically 17 digits long and contain only numbers. When the payment for the specified order has been made,you will receive an order confirmation e-mail(payment receipt) from Paypal regarding the purchase. You may find the Order numbers in the e-mail. |
| · Can i ask for refund if you didn't make the delivery in a timely manner? |
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Yes, you can.If we can’t deliver it within 48 hours, we will refund your payment immediately. If you have any questiones, you can contact us through live support on our website OR email us OR message us through MSN. |
| · What happens if I entered a wrong Character name or selected the Wrong server? |
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Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer service In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you. |
| · It's Urgent and I need my stuff now |
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So long as we are online, we will deliver to you by the soonest means, but if it's a "life" threatening situation and you cannot wait, please feel free to contact our customer representative even before you make your payment so that we can ensure we have sufficient stocks to tide you through. |
| · How long does it take for my payment made via Paypal to be processed? |
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If you are using E-Check, the process will take up to 4 business days due to clearance process.
If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details. |
| · What security precautions are taken to protect my personal information? |
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We understand that you may be nervous about letting us access your personal information,such as your phone number,name and your character name.
However, friend, don't worry about this in our company, We take our customers' infomation very seriously. In addition to the fact that we have opened this business for more than 5 years, you should take comfort in the fact that we only need these to confirm your identity and want to be your loyal friend. Even more, we have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties and is only given to those in our company who need it to complete your order. |
| · Is this business safe or legal? |
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DofusHK has conducted business for over 5 years, and served hundreds of thousands of customers. We conduct thousands of transactions per day, and we are adding new games to our roster every month.
The stock we have available has been produced by our "farming guys".And there's NO BOT.So don't worry about it. |
| · How to protect from imposters? |
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It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at dofuswow.com for all trades and purchases to protect our customers from being scammed.
When purchasing products make sure you are always make your payment to: dofushk@yahoo.com.hk on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a dofuswow.com staff only if she is online via a 'live' chat through your web browser. |
| · Are you affiliated with any other gaming companies? |
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No. We are an independent company that is 100% focused on providing services in massively multiplayer games. We have no affiliations with any game related companies at this time. |
| · How to get Coupon? |
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1.We are offering 100% free offer Coupon for each new member at our site.After your registration and your first order at our site,feel free to get your Coupon from our Customer Service via Live Chat.Then use it in your next(second) order.
2.Please check your email as often as you can, we will send a Coupon to it without day.
3.Once you have placed 4 orders from us ,you can get a Coupon from Live Chat.No matter the amount are large or not.
4.You have a chance to get Coupon in your mail in game.
5.You can get a Coupon from Live Chat in any legal festivals and holidays , e.g. Christmas,New Year's Day. |
| · How can I track my order status? |
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You can track your order status by simply logging on to our website to check with our customer representatives. And for powerleveling order, you can check on "pl report " page of our website. |
| · How Long do I Have to Wait for Your Delivery |
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Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you ASAP. However for some of the newer or more popular servers, it may take less than 48 hours. If delivery has not been sent within 48 hours, we will fully refund you if you desire. |
| · What kinds of payment methods do you guys accept ? |
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We currently accept Paypal, Credit Card, Money Booker, Money Order,
Fax Order and Wire Transfer. As to the large or the bulk order, we prefer accepting Money Booker,
Money Order and Wire Transfer as the payment method.
For large order we suggest you use Money Booker as the payment method if you need a instant delivery,
and we also accept money order and wire transfer, but it will take a long time for us to recieve your payment.
Payment with confirmed billing address and optional verified buyer status will help ensure your order is processed faster. |
| · Why does my order require voice verification and/or fax verification? |
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We like to take all possible steps to protect our clients' details as well as the integrity
of dofuswow. By speaking with our client's on the phone, we not only make the transaction fast,
easy and safe, but it also gives us a chance to strengthen our connection to our clients and
answer any questions you might have |
| · Are there discounts for larger orders? |
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The good news is YES. This will be based on a case by case basis.
Please contact us via email or our live help.
And we suggest you use Money Booker as the payment method, it is easier for both of us.
Also accept Wire Transfer for the bulk order. |
| · Why does your price change so frequently? |
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We raise and decrease our prices in accordance with market supply and demand.
When supply is short and demand is high, prices will increase.
When supply is plentiful but there is little demand, prices will decrease.
This is the reason for changing prices and also why currency prices may vary from server
to server on one game. |
| · Why do you sometimes need to call me when I've placed an order? |
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There may have been an error on your order, a mis-spelt character name or complications with payment.
If you have been unavailable to receive your order, we may call you to ask you to collect your order in game,
if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay.
This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail,
we may call you to assure you and help resolve any problems you are having. |
| · Your LiveChat is on or it's say's your online on your website but you are not responding. |
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Sometimes our customer sevice reprsentatives are busy dealing with every customers'
problems, and could not respond you in short time, please bear with us.
We will respond to you as fast as we can. Please note that instant messaging is not always
reliable. You can also email us if you are having difficulties in messaging us. We would email
back within 30 minutes after we got your email. |
| · How can I communicate with dofuswow after my payment has been cleared? |
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You can opt to contact us via Live Chat, e-mail or telephone
(contact details can be found in the Contact Us section).
Please quote your order number to ensure your enquiry is dealt with swiftly. |
| · What is a Bulk Order? |
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A Bulk Order is an order for large amounts. In many cases, dofuswow.com can give discounts on
orders of this size. To request a price quote, please complete the Request For Pricing Form,
and depending on current volume we will respond within 2 business days from receipt of your
request.
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| · How to reach Bulk Orders? |
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If you have any additional questions or comments,
please contact us via email Please be sure to include all the details
(game name, server, quantity) of your email.
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| · How do I pay with my credit card without using Paypal? |
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We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services. |
| · What time are you likely to call me regarding an order? |
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We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to
1 hour after your order is made to ensure you are available and that we don’t wake you up!
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| · How is delivery accomplished? |
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After you complete the order process and have sent payment, the order appears in our delivery queue in the order in
which it was received. Our delivery team will then log into the appropriate game and contact the character specified
on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided.
You may reply to this e-mail or log onto our live chat to verify the status of your delivery. |
| · What confirmations should I expect once I've placed an order? |
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You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order.
Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order.
We will contact you if your order is cancelled or if additional information is required to accept your order. |
| · I have been waiting in game for a really long time. How do I confirm my order? |
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If you have placed an order and have been waiting in game for more than 30 minutes,
first check your contact email to see if we have tried to locate you. If no email is in your inbox,
feel free to log into our live chat window and speak with one of our customer service representatives to confirm
everything is alright with your order. |
| · what is VIP membership |
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The VIP membership is the company in order to acknowledgement for users long business supply that build a organization.as long as one of membership will get 3000G free monthly.
VIP membership base a honest relationship ,the biggest benefit both of sell and buyer,Otherwise the VIP membership will be terminated.
Monthly for VIP membership is 3000 Gold free and the setting can be enabled from the VIP Membership (m) page.And that VIP member will cost NONE. |
| · How can I become a VIP member? |
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That's COMPLETELY FREE! you just need to send these infomations below to our Email-dofushk@yahoo.com.hk As soon as we confirm the infomations you offer,we will give you permissions as Vip memb.We promise that will keep your personal information absolutely.
First Name:
Last Name:
Sex/Age:
Address Line 1:
Address Line 2(optional):
Country:
State/Province:
City:
Zip/Postal Code:
Home Phone Number:
Mobile Phone Number:
Fax (optional):
Email: |
| · How to from a normal member to VIP membership |
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That's COMPLETELY FREE! Just register personal information place order that is normal member.To be our Vip member ,you need to scan your identification card or passport send to dofushk@yahoo.com.hk ,Then we will give u permissions as Vip member. We promise that will keep your personal information |
| · How to get free 3000G monthly as VIP membership |
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the VIP membership place orders at www.dofuswow.com three times monthly.
in each order we will delivery u 1000g for free until 3000g all deliveried
such as although u only buy 500g,we will delivery u free 1000g for it.
But three orders not in ONE DAY!
You can kill two birds with one stone. |
| · Why should I sign in to become a member then place order? |
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Because once you become a member , you will have some more optins with diffirent amount of wow gold and better for your choice. If you don't sign in , you only can buy 500g .
In addition, If your level is not high enough you may not buy big amount of wow glod.
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